Building AI-powered solutions for cloud contact centers β connecting Amazon Connect with LLM-driven agents, real-time intent routing, and post-call analytics.
- π’ Module Lead at AnywhereWorks β leading AI contact center engineering
- βοΈ AWS Cloud Engineer specializing in serverless architecture & Amazon Connect and Building AI solutions for contact center.
- π€ Currently building LLM-driven agent routing and post-call analytics pipelines
- π± Deepening expertise in Lambda,Dynamodb, S3, Kinesis, API Gateway and AI/LLM integrations
- π 10+ years building scalable full-stack web applications and 7+ years experience in building Cloud Contact Center Application.
- π« Reach me at slmnmark@gmail.com
π‘ Auto-synced daily from solomonmark.dev via RSS β new posts appear here automatically







